FAQ

Frequently Asked Questions (FAQ)

Is My Transaction Safe With You?

We use 2048 bit SSL certificate for all transactions on this website. It is the highest standard available for internet security to encrypt the data on the network. We also employ industry-leading security on servers like enterprise firewall, anti-virus, etc. For your financial information processing, we use PayPal and Stripe which are the leading secure payment gateways in the world. This provides complete security and peace of mind for you and your financial data. Please note that your system may still have malware or virus that we may not help you with. Read more about getting rid of unwanted malware on your system to safeguard your personal and financial information.

What Kind Of Shipping You Offer?

Moonly is proud to offer free standard shipping to Any country on every order with no minimum order.

How Long Is The Delivery Time for My Order?

It takes about 24 hours to process your payment and order. Once we have processed it, it is shipped out immediately. The estimated time of arrival of your package varies from 2 to 4 weeks. We work 6 days a week in Indian Standard timezone. Any order submitted on Sunday will be attended to on Monday.

Does My Purchase Carry a Warranty?

We have a standard 48 hours of On-arrival warranty against manufacturing defects. It can be extended up to 6/12 months for a nominal amount depending on the moonly product. The date of warranty starts from the date of registration of moon lamp (within 5 days of receipt). The extended warranty will not be available separately and has to be purchased along with the product. Terms and conditions apply.

Where Do I Register My Optional Warranty?

You may register your Moonly product here. You MUST register your Moonly product within 5 days of receipt to avoid warranty getting void.

What Can I Do If My Moon Lamp is Damaged, Defective or Wrong Sized?

If your Moonly item is damaged, defective, wrong sized or dead on arrival, please send us a photo/video of the damage within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. In case of a successful claim, we will provide you with free exchange or refund. Please contact support within 48 hours of receipt and follow the instructions.

Who Covers The Return/Exchange Shipping Cost?

In case your product satisfies the warranty terms and conditions, we will refund the shipping to you. It is capped at 300 Indian rupees (INR).

If I Have Any Other Question, Who Should I Contact?

Feel free to contact us through email at support(at)moonly.zendesk.com or submit a ticket to us.

Posted by Moonly
October 5, 2017

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